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Privacy policy

At Vivint, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your information when you use our services.

Information Collection and Use

We collect information from you when you choose to opt-in to receive information about our products and services. This information may include your name, email address, phone number, and other contact information. We will only use this information to provide you with the requested information or to contact you about our products and services.

We will not sell, trade, or otherwise transfer your personal information to outside parties unless we have your explicit consent or as required by law. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third-party providers are required to keep your information confidential and may not use it for any other purpose than to provide the services we have requested from them.

Information Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. We use industry-standard encryption technologies to protect your data while it is in transit and at rest. We also restrict access to your personal information to only those employees, contractors, and agents who need to know the information to provide our services.

Your Rights

You have the right to access, update, or delete your personal information at any time. If you wish to exercise these rights or have any questions about our privacy policy, please contact us at help@vivintsmartenegry.com

Changes to the Privacy Policy

We reserve the right to make changes to this privacy policy at any time. We will notify you of any significant changes by email or by posting a notice on our website. Your continued use of our services after the changes will indicate your agreement with the updated privacy policy.

Consent

By opting-in to receive information about our products and services, you are providing your consent to the collection, use, and disclosure of your personal information as outlined in this privacy policy.

Last updated: December 2022

Terms and conditions

Welcome to Vivint’s Terms and Conditions. Please read these terms carefully before using our services. By using our services, you agree to be bound by these terms and conditions.

Description of Services

Vivint provides solar energy solutions to residential and commercial customers. Our services include the design, installation, and maintenance of solar energy systems. We may add, modify or discontinue our services at any time without notice.

Eligibility

To use our services, you must be at least 18 years old and a resident of the United States. You must also own the property where the solar energy system will be installed or have permission from the property owner.

Installation Process

After signing up for our services, we will conduct a site survey to assess the suitability of your property for a solar energy system. We will then design a system that meets your energy needs and provide you with a quote. If you accept the quote, we will proceed with the installation process.

During the installation process, we may need to make modifications to your property, such as drilling holes or attaching brackets to your roof. We will take reasonable precautions to minimize any damage to your property. However, we are not responsible for any damage that occurs as a result of the installation process.

Payment

You agree to pay the full amount quoted for our services. Payment is due upon completion of the installation process. We accept various forms of payment, including credit cards, checks, and financing options.

Maintenance and Repairs

We provide ongoing maintenance and repair services for your solar energy system. If you experience any issues with your system, please contact us immediately. We will send a technician to assess and repair the issue as soon as possible.

Limitation of Liability

We are not liable for any damages, including but not limited to, lost profits, lost savings, or any other incidental or consequential damages arising out of the use or inability to use our services.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the State of Utah.

Changes to the Terms and Conditions

We reserve the right to make changes to these terms and conditions at any time. We will notify you of any significant changes by email or by posting a notice on our website. Your continued use of our services after the changes will indicate your agreement with the updated terms and conditions.

If you have any questions about these terms and conditions or our services, please contact us at help@vivintsmartenegry.com.

Last updated: December 2022